Course Overview
This course is designed to provide learners with the required skills to deliver excellent customer service whilst creating positive and professional impression to customers. In the current economic climate, it is essential that all organisations present a professional face. To achieve this, it is vital that front-line employees receive the appropriate customer service training. Our course is designed to address different aspects of customer service. 

These aspects include potential benefits to the business, greater anticipation of and ability to identify customer’s needs, increased customer satisfaction, increased sales and efficiencies & developing.

Duration of courses can be adapted to suit your business needs.


  • Why Does Customer Service Matter?
  • What Do Customers Want?
  • Competitor Analysis
  • First Impressions
  • Communication
  • WOW Customer Care
  • How To Improve Your Customer Care Skills
  • Customer Care Action Plan


Develop an overall greater understanding of the customer’s role.

Be able to empathize and effectively deal with customer complaints.

Recognise how one’s attitude affects service standards.

Master ways to develop and maintain a positive, customer focused, attitude.

Develop increased customer care skills for all the team and clear direction on the best practice approach.

Master techniques for dealing with difficult customers.

Providing HR Support For Almost 20 Years

Get in Touch

We would love to hear from you. You can contact us as below:

The HR Suite,
13 Upper Baggot Street,
2nd Floor,
Dublin 4. DO4 W7K5

The HR Suite,
Pier 17 Dingle Road,
Co. Kerry. V92 R6DX (HQ)

info@thehrsuite.com01 901 4335066 710 2887

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