Course Overview
This course is designed to provide learners with an understanding of the role of the Contact Person, provide an increased understanding of how to manage Dignity at Respect complaints in the capacity of a contact person and how to take the practical steps to sign-post the employee in resolving the issue.

Learners will gain HR practical steps that need to be taken to ensure compliance with the Code of Practice on Bullying and Harassment and workplace best practice.

Duration of courses can be adapted to suit your business needs.


  • Overview
  • Code of Practice on the Prevention and Resolution of Bullying at Work
  • What is Bullying
  • What is Harassment 
  • Contact Person: Role
  • Contact Person: Responsibilities
  • Sign-Posting
  • What to do if allegations are raised
  • Workplace Investigations 
  • The law and your obligations 
  • Q&A


Gain an understanding of how to sign-post employees in resolving complaints under the Dignity at Work procedure. 

Have a good understanding of the role and responsibilities of a contact person.

Develop a greater understanding of the meaning of bullying, harassment, sexual harassment

Gain knowledge of legislation surrounding bullying in the workplace 

Develop a greater understanding of how to conduct workplace investigations

Providing HR Support For Almost 20 Years

Get in Touch

We would love to hear from you. You can contact us as below:

The HR Suite,
13 Upper Baggot Street,
2nd Floor,
Dublin 4. DO4 W7K5

The HR Suite,
Pier 17 Dingle Road,
Co. Kerry. V92 R6DX (HQ)

info@thehrsuite.com01 901 4335066 710 2887

Have a Question?

Contact Us Below

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Stay up to date!

Subscribe now to our topical newsletter which will keep you up to date on HR best practice; Employment Law and important cases.

This field is for validation purposes and should be left unchanged.